Privacy

Privacy Policy

Responsible for the processing of data is:
ETIENNE AIGNER AG - DATENSCHUTZ -
Marsstraße 37
80335
München
[email protected]

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services
Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

2. Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract according to Art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.

3. Data processing within the scope of the customer account

You can change the data you provided when opening the customer account at any time in your customer account after logging in using an e-mail address and a password. You can also enter shipping addresses for a quick and convenient delivery address selection. You can edit and/or delete these addresses at any time. Designation of shipping addresses is voluntary and can also be done manually during the purchase without saving. After an order has been completed, you will find the orders already placed under “My orders”. The legal bases for the processing of this data are Article 6(1)(b), Article 6(1)(c) and Article 6(1)(f) GDPR. After the data or your customer account have been deleted, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have specifically agreed to a further use of your data or we reserve the right to use the data beyond that scope, which is legally permitted and about which we will inform you in this privacy policy.

4. Collection and use of data when making contact

We collect personal data when you contact us voluntarily. Mandatory fields are marked as such, because in these cases we need the data to process your inquiry and you cannot send the inquiry without their information. The respective input forms show which data is collected. We use the data you provide to process your requests. The legal bases for processing are Article 6(1)(a),(b) and (f) GDPR. After your enquiry has been fully processed, your data will be restricted for further processing and deleted after expiry of the storage periods under tax and commercial law, unless you have specifically agreed to a further use of your data or we reserve the right to use the data beyond that scope, which is legally permitted and about which we will inform you in this privacy policy.

5. Applications

You can apply to us electronically, via e-mail. Naturally, we will only use your details for processing your application and will not pass them on to third parties. Please note that unencrypted e-mails will not be transmitted with access protection.

Your personal data will be deleted immediately after the application process is completed or after a maximum of 6 months, unless you have expressly given us your consent for a longer storage of your data or a contract has been concluded. The legal basis is Article 6(1)(a),(b) and (f) GDPR as well as Section 26 of the German Federal Data Protection Act.

6. Transfer of data

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

7. Email newsletter

E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.

By sending the newsletter to you we also track your personal clicking behaviour in order to send you individual offers and relevant information tailored to your preferences. The tracking applies to the concrete clicking behaviour like for example reaction and behavioral data (opening of the newsletter, reading of content).

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

The newsletter is sent to you by our service provider emarsys who processes data on our behalf and to whom we disclose your email address.

This service provider is based in an EU or EEA member state.

You can disable from tracking by emarsys here.

8. Cookies and web-analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

Please note that disabling cookies may limit your access to some features of our website.

This website also uses the so-called DoubleClick cookie as part of the Google Analytics application (see below), which enables your browser to be recognised when you visit other websites. This serves the purposes of our legitimate interests in an optimal marketing of our website which prevail within the scope of a balancing of interests according to Art. 6 (1) 1 lit f GDPR. The information generated automatically by the cookie about the visit to this website will be transferred to a Google server in the USA and stored there. In this connection, the IP address will be truncated through the activation of IP anonymisation on this website prior to transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The anonymised IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.

Google will use this information to compile reports on website activities and to provide additional services associated with the use of the website. This serves the purposes of our legitimate interests in an optimal marketing of our website which prevail within the scope of a balancing of interests according to Art. 6 (1) 1 lit f GDPR. Google may also transfer this information to third parties if this is required by law or if third parties process this data on its behalf. Your data will be deleted as soon as Google DoubleClick is not used anymore.
Google Double Click is a service of Google LLC. (www.google.com).
Google LLC is headquartered in the U.S.A and is certified under the EU-US Privacy Shield. A current certificate can be viewed here . As a result of this agreement between the U.S.A and the European Commission and Switzerland, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can disable the DoubleClick cookie via this link. You can also acquaint yourself with the Digital Advertising Alliance setting of cookies and select the settings for this purpose. Finally, you can set your browser so that you will be informed of the setting of cookies and can individually decide on their acceptance or can decline the acceptance of cookies in general or in certain cases. Non-acceptance of cookies may result in the restriction of our website's functionality.

Using of Google (Universal) Analytics for web analytics
For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google. Your data will be deleted as soon as Google Analytics is not used anymore.

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Alternatively to the browser plugin, you may click this link , to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

You may prevent from being tracked by Cookiebot. Click here to prevent from being tracked by Cookiebot.

9. Online marketing

Google AdWords remarketing
We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to Art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Your data will be deleted as soon as Google AdWords remarketing is not used anymore.

Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.

Google AdWords remarketing is offered by Google LLC (www.google.com).
Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the remarketing cookie via this link . In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.

Affilinet Affiliate Program
Our website participates in the Affilinet affiliate program. This is offered by affilinet GmbH, Sapporobogen 6-8, 80637 Munich, Germany (hereinafter "affilinet"). This is an affiliate system in which persons registered with affilinet (also "publishers") advertise the products or services of the so-called "advertisers" on their websites using advertising material.
This serves to safeguard our legitimate interests in optimising and commercially exploiting our online offer in accordance with Art. 6 para. 1 lit. f) GDPR that are overriding in the process of balancing of interests.
By means of cookies, affilinet can track the progress of the respective order and in particular understand that you clicked on the respective link and then ordered the product via the affiliate partner program.
You can prevent cookies from being set by our contractual partners or our website at any time by means of a corresponding setting in your Internet browser. In addition, cookies that have already been set can be deleted at any time via the Internet browser or other software programs.
Further information on data processing at affilinet can be found here .

Webgains
We also work together with our cooperation partner Webgains who promotes our products on various platforms on the Internet. By clicking on this advertisement, you will be redirected to our website. Legel basis for data processing: Art. 6 (1) 1 lit b GDPR. If you participate in a cash back program, we will provide the provider of the program with the data it needs to pay the reimbursement.

Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution that enables the marketer to manage website tags via an interface. The Tag Manager tool itself (which implements the tags) is a cookieless domain and does not collect any personal data. The tool triggers other tags that may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

Click here to opt out of Google Tag Manager capture.

emarsys Web Extend
Web Extend allows to track visitor behavior on our website. In this process also personal data (either anonymous before login or pseudonymized after login) and historical data can be used to provide our customers with more suitable offers.
We offer our customers to opt out of the behavior tracking at any time. On request and by sending us an email provided on the website we will retrieve all the data and delete all the data of our customers.

10. Social media plugins

Youtube video plugins
We have embedded third-party content on our website. This content is made available by Google LLC ("Provider").
Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (”Google”).

In respect of Youtube videos which are embedded in our website, we have enabled the privacy enhanced mode. This means that Youtube does not collect or store information about visitors unless they play the video. Embedding the video serves the protection of our legitimate interests in the optimal marketing of our website according to Art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.
To find out more about the purpose and scope of collection, further processing and use of the data by the Providers, and to learn about your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of Google http://www.google.com/intl/de/+/policy/+1button.html .

Our online presence on Facebook, Google, Twitter, Instagram
Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. We inform there about our products and current special offers.
When you visit our websites on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from these data using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your terminal. The visitor behaviour and the interests of the users are stored in these cookies. This serves in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interest in an optimised presentation of our offer and effective communication with customers and interested parties that are overriding in the balancing of interests. If you are asked by the respective social media platform operators for a consent into the data processing, e.g. with the help of a checkbox, the legal basis of data processing is Art. 6 para. 1 lit. f GDPR.
If the aforementioned social media platforms are headquartered in the USA, the following applies: The European Commission has adopted a decision on appropriateness for the USA. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help, you can contact us.
Facebook: https://www.facebook.com/about/privacy/
Google/ YouTube: https://policies.google.com/privacy
Twitter: https://twitter.com/de/privacy
Instagram: http://instagram.com/about/legal/privacy/

Right to opt out:
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: http://instagram.com/about/legal/privacy/

11. Sending rating reminders by email

Rating reminder by Trusted Shops
If, when or after placing your order, you have given us your express consent to doing so according to Art. 6 (1) 1 lit a GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.

You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.

12. Contact possibilities and your rights

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.
You may also submit a complaint to the responsible data protection supervisory authority.

Data Protection Officer:
ETIENNE AIGNER AG - DATENSCHUTZ -
Marbachstraße 9
81369 München

[email protected]

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Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes. ********************************************************************