Legal cancellation policy

Cancellation right You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days beginning with the day on which you or a third party appointed by you, which is not the carrier, have/has taken possession of the goods.

In order to exercise your cancellation right, you must inform us (Etienne Aigner AG, Customer Service Department, Marbachstraße 9, 81369 Munich, Germany, about your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached cancellation form for this purpose. However, this is not compulsory.
Download cancellation form

In order to comply with the cancellation period, it is sufficient to send the notice of exercising the cancellation right before the end of the cancellation period.

Consequences of the cancellation Should you cancel this contract, we must pay back all payments we have received from you, including delivery costs (excluding any additional costs incurred due to the fact that you chose a different delivery method and not the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notice of your cancellation of this contract. We will use the same payment method for this reimbursement that you used in the original transaction, unless something else has expressly been agreed with you; on no account will fees be charged to you for this reimbursement. We may withhold reimbursement until we have received the goods or until you have proven that you have returned the goods, depending on which is the earlier.

You shall return the goods to us by post or personally immediately and in any case at the latest within a period of fourteen days from the day on which you notified us about the cancellation of this contract. The period has been complied with if you send the goods before expiry of the period of fourteen days. We shall bear the costs for returning the goods of customers in Germany. Customers from abroad bear the cost for returning the goods. You will only have to pay for any possible depreciation of the goods, if this depreciation was due to handling of the goods by you which was not necessary in order to examine the state, characteristics and functionality of the goods.

Download cancellation form
End of the cancellation policy