General Terms and Conditions

1. Scope

The following GTC apply to all orders made in our online shop.

2. Contracting parties, conclusion of contract

The purchase contract is entered into with Etienne Aigner AG.

The display of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking the order button, you submit a binding order for the goods contained in the shopping cart. Directly after submitting the order, confirmation of receipt of the order is effected along with acceptance of the order through an automatically sent email. The purchase contract comes into effect with this email confirmation.

A binding contract can also come into effect beforehand as follows:

  • If you have chosen payment by credit card, the contract comes into effect when the credit card is debited.
  • If you have chosen to pay via PayPal, the contract comes into effect when you confirm the payment instruction to PayPal.
  • If you have chosen payment by DIRECTeBanking, the contract comes into effect when you confirm the payment instruction to SOFORT AG.

3. Code of conduct

We comply with the following codes of conduct:
Seal of quality Trusted Shops

4. Postage and packing

We deliver free of charge within Germany.

5. Payment

The following payment options are available in our shop:

Pre-payment If you choose pre-payment as the payment method, we will provide you with our bank details in the order confirmation and will deliver the goods upon receipt of payment.

Credit card Your credit card will be debited upon completion of the order.
3-D Secure is the security standard for online payments. Through 3-D Secure's additional authentication step, the card holder is able to shop online significantly more securely. How do you recognise if a website's payment procedure is 3-D Secure? Look for the "Verified by Visa", "MasterCard SecureCode" and "American Express SafeKey" symbols, which all use 3-D Secure to achieve substantially improved security compared to other payment procedures. By including additional authentication through entry of a personal Secure Code, the card holder provides authorisation for their bank to complete the transaction.
1. The card holder enters their card number and personal details on the payment page of a website, as usual.
2. The online retailer sends a request to the card holder's bank to authorise the transaction.
3. The bank opens their own secure channel to confirm the card holder's identity.
4. The card holder enters their personal Secure Code, and it is verified by the bank (within seconds).
5. The bank confirms the identity of the card holder.
6. The online transaction is completed.
If you choose payment via credit card, an additional 0.00 percent of the purchase price will be charged.

PayPal You pay the invoice amount via the online retailer PayPal. You will first need to register with PayPal if you are not already, then you will have to prove your identity by means of your login data and then confirm to us the payment instruction (in exceptional cases you might be able to use guest access). You will receive further advice during the order process.
If you choose payment via PayPal/PayPal Express, an additional 0.00 percent of the purchase price will be charged.

Amazon payments With Amazon Payments you are able to use your payment options and addresses, saved with your Amazon account, fast and secure. Also you have the buyers protection and A to Z guarantee, provided by Amazon.
If you choose payment via Amazon Payments, an additional 0.00 percent of the purchase price will be charged.

DIRECTeBanking We also offer DIRECTeBanking. In this case, we immediately receive the transfer credit. This will speed up the entire order process. You only need an account number, sort code, PIN and TAN for this. Via the secure payment form of Sofort AG, which is not accessible for retailers, DIRECTeBanking carries out an automated transfer from your online bank account in real time. The purchase price is transferred immediately and directly to the bank account of the retailer. If you choose DIRECTeBanking, a pre-filled in form will open at the end of the order process. This form already contains our bank details. Additionally, the transfer amount and the reference are already filled in in the form. You only have to choose the country in which you have your online account and fill in the sort code. Then you fill in the same data as when registering for online banking (account number and PIN). Confirm your order by entering the TAN. You will immediately receive confirmation of the transaction. In principle, every internet user can choose DIRECTeBanking as the payment method, if he/she has an activated online account with a PIN/TAN procedure. Please note that a few banks do not yet provide DIRECTeBanking. More information on whether your bank supports this service can be found here:
If you choose payment via DIRECTeBanking, an additional 0.00 percent of the purchase price will be charged.

6. Collection by the customer

We only deliver via dispatch. Unfortunately, collection of the goods by the customer is not possible.

7. Reservation of ownership

The goods remain our property until complete payment has been made.

8. Transport damage

If goods are delivered with obvious transport damage, please make a complaint about such faults as soon as possible to the delivery agent and contact us immediately. Failure to make a complaint or to contact us has does not in any way affect your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurer.

9. Storage of the text of the contract

We store the text of the contract and will send you the order data and our GTC via email. You can also view the GTC at any time here on this website and download them. You can view your previous orders in our customer login area.

10. Language of the contract

The language available for the conclusion of the contract is English.

11. Copyright and trademark rights

AIGNER is the owner of the registered trademarks "Etienne Aigner", "A" and "AIGNER". All Aigner products are identified by at least one of these trademarks. The above mentioned trademarks, which can be found on articles, accessories or packaging, are and remain the property of the company Etienne Aigner AG. They shall not be used without our prior written consent. The content, layout and structure of the AIGNER website are protected by copyright laws and other protective laws. All rights reserved.

12. Applicable law and legal disputes

Germany and Austria: The German law applies for all legal transactions or other legal relationships with us. Switzerland: The Swiss law applies for all legal transactions or other legal relationships with us. In case of disputes regarding the order or delivery, the client has the possibility of coming to an amicable arrangement by contacting the following address: Marbachstraße 9, 81369 Munich, Germany, Tel.: 089-76993-0, Fax: 089-7607785.

13. Settlement of disputes

Online Dispute Resolution according to section Article 14 , Section 1 ODR - VO : The European Commission is providing a platform for online dispute resolution ( OS ) to see below: https://ec.europa.eu/consumers/odr/ .

14. Legal cancellation policy

Cancellation right You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days beginning with the day on which you or a third party appointed by you, which is not the carrier, have/has taken possession of the goods.

In order to exercise your cancellation right, you must inform us (Etienne Aigner AG, Customer Service Department, Marbachstraße 9, 81369 Munich, Germany, onlineshop@aignermunich.com) about your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached cancellation form for this purpose. However, this is not compulsory.
Download cancellation form

In order to comply with the cancellation period, it is sufficient to send the notice of exercising the cancellation right before the end of the cancellation period.

Consequences of the cancellation Should you cancel this contract, we must pay back all payments we have received from you, including delivery costs (excluding any additional costs incurred due to the fact that you chose a different delivery method and not the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notice of your cancellation of this contract. We will use the same payment method for this reimbursement that you used in the original transaction, unless something else has expressly been agreed with you; on no account will fees be charged to you for this reimbursement. We may withhold reimbursement until we have received the goods or until you have proven that you have returned the goods, depending on which is the earlier.

You shall return the goods to us by post or personally immediately and in any case at the latest within a period of fourteen days from the day on which you notified us about the cancellation of this contract. The period has been complied with if you send the goods before expiry of the period of fourteen days. We shall bear the costs for returning the goods of customers in Germany. Customers from abroad bear the cost for returning the goods. You will only have to pay for any possible depreciation of the goods, if this depreciation was due to handling of the goods by you which was not necessary in order to examine the state, characteristics and functionality of the goods.

Download cancellation form
End of the cancellation policy

15. Legal disclosure

Etienne Aigner AG
Marbachstraße 9
D-81369 Munich, Germany
Tel.: 089-76993-0
Fax: 089-7607785

Munich District Court: HRB 63254
VAT identification numbers: DE129272981
Chairman of the Supervisory Board: Evi Brandl
Company with personal liability: Etienne Aigner AG
Board: Sibylle Schön